The documentation is still a work in progress. More details is coming soon.

Extending

If you want something to happen when a ticket is created? Like send additional email. As of uSupport version 2.0.0 we’ve added Notifications

Tickets

• CreateTicketNotification - Runs when a ticket is created
• DeleteTicketNotification - Runs when a ticket is deleted
• UpdateTicketNotification - Runs when a ticket is updated
• UpdateTicketResolvedNotification - Runs when a ticket get the status of ‘resolved’

Types

• CreateTicketTypeNotification - Runs when a type is created
• DeleteTicketTypeNotification - Runs when a type is deleted
• DeleteTicketTypeNotification - Runs when a type is updated

Statuses

• CreateTicketStatusNotification - Runs when a status is created
• DeleteTicketStatusNotification - Runs when a status is deleted
• UpdateTicketStatusNotification - Runs when a status is updated

Comments

• AddTicketCommentNotification - Runs when a comment is added to a ticket

Usage

DoStuff.cs

using uSupport.Notifications;
using uSupport.Services.Interfaces;

    public class DoStuff : INotificationHandler<CreateTicketNotification>
    {
        private readonly IuSupportSettingsService _uSupportSettingsService;

        public DoStuff(IuSupportSettingsService uSupportSettingsService)
        {
            _uSupportSettingsService = uSupportSettingsService;
        }

        public void Handle(CreateTicketNotification notification)
        {
            //Do Stuff
            _uSupportSettingsService.SendEmail("toAdress", "subject", "templateViewPath", notification.Ticket);
        }
    }

MyComposer.cs

using uSupport.Notifications;

    public class MyComposer : IComposer
    {
        public void Compose(IUmbracoBuilder builder)
        {
            builder.AddNotificationHandler<CreateTicketNotification, DoStuff>();
        }
    }