logotype

The documentation is still a work in progress. More details is coming soon.

What is uSupport

uSupport is an feature rich ticketing system designed specifically for the Umbraco. It is a complete ticketing solution that enables users to create, manage, and view tickets and their associated comments. With uSupport, you can quickly and easily create and manage tickets. uSupport is highly customizable, allowing users to set up their own ticket types and define ticket statuses.

Why uSupport

Say goodbye to the days of digging through countless old emails in search of vital details. With uSupport, everything you need is neatly organized within the Umbraco environment. Streamline your workflow, boost productivity, and effortlessly access all the information you need to address and resolve client issues efficiently.

Key features

  • Friendly UI
  • Customizable ticket types & statuses
  • Comment on tickets
  • Email notifications
  • Ticketing dashboard

How to create a ticket

Step 1. Click create ticket

Step 2. Choose a ticket type

Step 3. If the selected ticket type has a Umbraco property like the default “Page error”. This step appears otherwise it would go to step 4.

Step 4. Fill in the details & Click create ticket

Step 5. Ticket gets created with the default ticket status

Step 6. If “TicketUpdateEmail” and the SMTP setting are setup an email will be sent to the “TicketUpdateEmail” adress.

Step 7. You just created your first ticket! Now await a response!