The documentation is still a work in progress. More details is coming soon.

Ticket statuses

The ticket status helps track the progress and provide visibility into where the ticket stands in terms of resolution.

Overview

A ticket status have two properties that can be used.

• Default - Newly created tickets will revice this status. Note only 1 status can have this value set to true.

• Active - If a ticket has a status with this property set to false. The ticket will be marked as “resolved”.

Default statuses

• New
• In progress
• Answerd
• Resolved

Notifications

Read more about notifications

References

• Properties
• uSupportTicketStatusService

Screenshots